Information

    Privacy policy

    This is a translation. The Swedish version applies.

    Last updated 14 October 2026

    JAYWOX operates this store and website, including all related information, content, features, tools, products and services, to give you as a customer a personalised shopping experience (the "Services"). JAYWOX is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal data when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy prevails with respect to the collection, processing and disclosure of your personal data.

    Please read this privacy policy carefully. By using and accessing any of the Services, you confirm that you have read this privacy policy and understand how your data is collected, used and disclosed as described herein.

    Personal data we collect

    When we use the term "personal data", we mean information that identifies or could reasonably be linked to you. Depending on how you interact with the Services we may collect the following categories:

    • Contact details including name, address, billing address, shipping address, phone number and email address.
    • Financial information including card and account numbers, payment card information, transaction data, payment methods and payment confirmations.
    • Account information including username, password, security questions, preferences and settings.
    • Transaction information including the items you view, add to cart or wishlist, purchase, return, exchange or cancel.
    • Communication with us including information you provide when contacting customer support.
    • Device information including your device, browser, network connection, IP address and other unique identifiers.
    • Usage information including how and when you interact with or navigate the Services.

    Sources of personal data

    • Directly from you — when you create an account, use the Services or communicate with us.
    • Automatically through the Services — from your device and via cookies and similar technologies.
    • From our service providers — when they process personal data on our behalf.
    • From our partners or other third parties.

    How we use your personal data

    Provide, personalise and improve the Services

    To fulfil our agreement with you, process payments, distribute orders, manage your account, arrange delivery, facilitate returns and exchanges, and create a personalised shopping experience.

    Marketing and advertising

    To show you online ads based on prior purchases or activity.

    Security and fraud prevention

    To verify your account, secure payments and detect or prevent fraudulent, illegal or harmful activity.

    Communicating with you

    To provide customer support, answer your questions and maintain our business relationship.

    Legal reasons

    To comply with applicable law, respond to legal requests and investigate or defend potential legal matters.

    How we disclose personal data

    • To Shopify, suppliers and other third parties that perform services on our behalf (IT, payments, data analytics, customer support, cloud storage, distribution and shipping).
    • To business and marketing partners to provide marketing services and advertising. We use, among others, Shopify for personalised advertising based on online activity.
    • When you instruct us to, or consent to, our disclosure of certain information (e.g. carriers, social media widgets, login integrations).
    • To our affiliates or within our corporate group.
    • In connection with a business transaction, to meet legal obligations, enforce terms and protect our and our users' rights.

    Your rights and choices

    Depending on where you live, you may have the following rights regarding your personal data. These rights are not absolute and may be limited by law.

    Right of access

    You may request access to the personal data we hold about you.

    Right to erasure

    You may request that we delete personal data we hold about you.

    Right to rectification

    You may request correction of inaccurate personal data.

    Right to portability

    You may request a copy of your data and, in certain cases, that it is transferred to a third party.

    Manage communications

    You may object to direct marketing, including online ads based on your data, at any time. Order-related emails (e.g. order confirmations) may still be sent.

    Object & withdraw consent (UK/EEA)

    You may object to or restrict certain processing and withdraw consent where processing is based on consent.

    Cookies

    We use necessary cookies to make the site work. Statistics and marketing cookies are only used if you accept them. You can change your choice at any time via in the footer.

    Necessary

    Cart (Shopify), language choice and your cookie choice. Required for the site to work. Stored up to 12 months (cookie choice), otherwise for the session or cart lifetime.

    Statistics – Google Analytics 4

    Helps us understand how the site is used (e.g. _ga, _ga_*). Only used after consent. Stored up to 2 years.

    Marketing – Meta Pixel

    Measures and improves our ads on Facebook and Instagram (e.g. _fbp). Only loaded after consent. Stored up to 3 months.

    Marketing – TikTok Pixel

    Measures and improves our ads on TikTok (e.g. _ttp, ttcsid). Only loaded after consent. Stored up to 13 months.

    Relationship with Shopify

    The Services are provided by Shopify, which collects and processes personal data about your use of the Services. Information you provide is transferred to and shared with Shopify and third parties that may be located in countries other than yours. Shopify may use data from your interactions with our store, other merchants and Shopify to enhance features. For more information, see Shopify's privacy policy.

    Third-party websites and links

    The Services may contain links to third-party websites. We are not responsible for their privacy or security policies. Review their terms before sharing information.

    Children's data

    The Services are not intended for children and we do not knowingly collect personal data from children below the age of majority in your jurisdiction. Contact us if you, as a guardian, wish to request deletion.

    Security and retention

    No security measure is perfect — transmissions may be insecure. Retention depends on factors such as whether we need the data to manage your account, provide services, meet legal obligations or resolve disputes.

    International transfers

    We may transfer, store and process personal data outside your country. For transfers outside the EEA/UK we use recognised mechanisms such as the EU Commission's Standard Contractual Clauses, unless the recipient country is deemed to provide adequate protection.

    Complaints

    If you have a complaint, please contact us below. You may also lodge a complaint with your local data protection authority (in Sweden: IMY).

    Changes to this policy

    We may update this policy from time to time. We will post the revised version here and update the 'Last updated' date.

    Contact

    If you have questions about our privacy practices or this policy, or wish to exercise your rights — contact us:

    Email
    info@jaywox.se
    Address
    JAYWOX AB
    Lönnvägen 6, 435 37 Mölnlycke, Sweden

    In accordance with applicable data protection laws, we are the data controller for your personal data.

    Contact us